Client Services Manager
The Role
We're hiring a Client Services Manager to own client relationships across a portfolio of growth-stage and scale-stage SaaS companies. This is a 12-month contract role. SaaS agency experience is strongly preferred: our clients are founders, CMOs, and marketing directors at SaaS companies, and you'll need to speak their language fluently. You'll be the primary point of contact, coordinating delivery across specialist teams and ensuring every retainer delivers measurable outcomes tied to pipeline and ARR.
What You'll Do
- Own day-to-day relationships for 4–6 SaaS retainer clients
- Lead monthly and quarterly performance reviews, presenting results against agreed KPIs
- Coordinate and manage delivery across SEO, Paid Media, Content, and CRO specialist teams
- Maintain client engagement plans, roadmaps and progress trackers
- Identify upsell and expansion opportunities and work with leadership to scope them
- Act as the bridge between client strategy and specialist execution, keeping both aligned
- Manage client onboarding: portal setup, kickoff calls, brief gathering, asset collection
- Build strong relationships with CMOs, Marketing Directors, and founders
- Escalate risks early and manage client expectations proactively
What We're Looking For
- 5+ years in account management at a digital marketing agency, including ownership of a portfolio rather than single accounts. SaaS client experience strongly preferred
- Experience managing multi-channel marketing retainers (SEO, PPC, content) for SaaS or tech companies
- Strong commercial awareness: understands pipeline, ARR impact, and ROI framing
- Exceptional written and verbal communication skills
- Highly organised with experience managing multiple concurrent accounts
- Confident facilitating strategy conversations with senior client stakeholders
Nice to Have
- Experience working specifically with SaaS companies
- Familiarity with HubSpot, Salesforce, or similar CRM platforms
- Prior experience line-managing an account management team
- Understanding of SaaS growth metrics: MRR, churn, CAC, LTV, NRR
About Surge45
Surge45 is a specialist SaaS SEO and AI search consultancy helping companies achieve T2D3 growth: Triple, Triple, Double, Double, Double. We advise across the full discovery and growth system — SEO, AI search, paid acquisition, lead generation, CRO, lifecycle, attribution and retention — setting the strategy and governing the outcome. Our clients’ teams and their agencies do the execution.
We work with post-PMF to scale-stage SaaS companies and have a direct line of sight from our work to $100M+ in client pipeline. We're a remote-first team with a high-trust, high-autonomy culture.
Tools & Technologies
Role Summary
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Apply below in three short steps — about five minutes, CV attached along the way. Our team reviews every application personally, typically within 3–5 business days.