SaaS Growth Ops for B2B SaaS
Hands-on growth operations that fix your unit economics: reduce CAC, lower churn, and maximise NRR. We work inside your funnel to improve the numbers that make your SaaS.
Get a SaaS SaaS Growth Ops Agency That's Focused on Results
We don't just deliver activities-we deliver outcomes that impact your bottom line.
CAC Reduction
We audit your full funnel, benchmark CAC against industry norms, and identify the highest-impact levers to reduce acquisition cost.
NRR Improvement
Churn prevention, expansion revenue design, and lifecycle engagement to maximise the revenue you keep and grow.
Competitor Intelligence
Continuous competitive monitoring: gap analysis, share of voice tracking, and positioning audits so you always have an edge.
Consumer Insights
Real buyer research, win/loss analysis, and ICP validation so every growth decision is grounded in evidence.
Challenges We Solve
CAC increasing quarter-over-quarter with no clear cause
Churn rate eroding revenue faster than new pipeline can replace
No competitor intelligence monitoring to stay ahead of market shifts
Bootstrapped or capital-constrained SaaS with limited budget for growth
Funnel conversion rates low but nobody knows where prospects drop off
Consumer insights absent from go-to-market and product decisions
What SaaS Growth Ops Execution Covers
Three services targeting the unit economics that determine whether your SaaS is investable.
CAC Reduction
Channel mix optimisation, conversion improvement, and sales efficiency to lower your cost per acquired customer.
Churn Reduction
Onboarding optimisation, lifecycle email, and proactive churn prevention to improve NRR.
Bootstrap Growth
PLG and organic-first acquisition for capital-efficient SaaS that needs to maximise every pound.
Competitor Intelligence
Ongoing competitor monitoring: content gaps, share of voice, feature comparisons, and pricing benchmarks.
Consumer Insights
Win/loss research, ICP interviews, and buyer journey mapping to ground strategy in real customer evidence.
Attribution Modelling
Full-funnel attribution connecting every channel and touchpoint to pipeline, demos, and revenue.
Full-Stack SaaS Growth Ops Services That Boost Revenue
Comprehensive solutions designed for enterprise SaaS growth.
CAC Audit and Benchmarking
Full audit of your acquisition cost by channel, benchmarked against industry norms with a prioritised reduction roadmap.
Funnel Conversion Analysis
Stage-by-stage conversion analysis identifying exactly where prospects drop off and what fixes will have the biggest impact.
Churn Cohort Analysis
Deep analysis of churn cohorts to identify the triggers, patterns, and interventions that improve retention.
Competitor Intelligence Dashboard
Ongoing competitive monitoring delivered monthly: positioning, pricing, content, and share of voice.
Consumer Insights Research
Buyer interviews, win/loss analysis, and ICP research to build evidence-based GTM and product decisions.
Growth Ops Reporting
Monthly unit economics review: CAC trend, NRR trend, funnel conversion, and competitor intelligence summary.
How We Fix Your SaaS Unit Economics
A proven methodology that delivers consistent results for SaaS companies.
Unit Economics Audit
Benchmark CAC, NRR, churn rate, and funnel conversion against stage-matched SaaS norms.
Consumer and Competitor Research
Buyer interviews, win/loss analysis, and competitor intelligence to build the evidence base.
Priority Roadmap
Prioritised improvement roadmap focused on the three to five highest-impact growth ops levers.
Execution Sprints
Monthly execution sprints targeting CAC, churn, and conversion improvements with clear success metrics.
Measure and Iterate
Weekly measurement of unit economics improvements with rapid iteration based on what moves the numbers.
Monthly Review
Monthly board-ready unit economics report showing CAC trend, NRR improvement, and compound growth impact.
Results That Speak for Themselves
Real outcomes from our SaaS clients.
B2B SaaS Platform
52%
CAC Reduction
52% CAC reduction through channel mix optimisation, funnel conversion improvement, and ICP refinement.
Series A FinTech
142%
NRR Achieved
142% NRR achieved through churn prevention sequences, expansion revenue design, and lifecycle marketing.
Bootstrapped DevTools
3.2x
Growth Efficiency
3.2x improvement in revenue per marketing pound spent through PLG-first strategy and organic channels.
Other Execution Solutions
Explore related services within our execution offerings.
Ready to Grow Your SaaS?
Talk to our team about how we can help accelerate your growth with a tailored saas growth ops strategy.
Why Choose Surge45 for SaaS Growth Ops?
We're not a generalist agency. We live and breathe B2B SaaS marketing.
SaaS-Focused
We focus on B2B SaaS, so every playbook and benchmark is relevant to your business.
Revenue Attribution
We connect every campaign to pipeline and revenue in your CRM.
Senior Team
Work directly with experienced strategists, not junior account managers.
Transparent Reporting
Real-time dashboards and weekly updates on performance.
Proven Playbooks
Strategies tested across 50+ SaaS companies.
Flexible Engagement
Scale up or down based on your needs without long-term lock-ins.